Monday, November 27, 2006

#1 About SECI

Tacit Knowledge refers to knowledge that has been gained through experience and jobs.

Explicit Knowledge refers to knowledge on printed documents, for example, books or on the internet.



S - socialization [Tacit to Tacit]
Socialization refers to the sharing of knowledge. Through conversation, tacit knowledge is transfered from one person to the other. Knowledge can also be shared through observation. For example, if you are new to a group, and someone in the group does a behaviour that triggers a negative nonverbal reaction in the other members of the group, you learn immediately, and often unconsciously, not to do that behaviour.

E - externalization [Tacit to Explicit]
Externalization refers to putting tacit knowledge into an explicit form. For example, in the development of the automatic breadmaker, no matter how many times they interviewed the bakers and watched them work, their designs failed to produce good bread. Finally, some engineers apprenticed themselves to a famous baker and made a whole lot of bread before they figured out that kneading process included a pulling aspect that created air spaces in the dough. As engineers, they then put blunt fins at the bottom of the chamber to pull on the mass of bread dough as it rotated, making much better bread.

C - combination [Explicit to Explicit]
Combination is the process of creating more complex and systematic sets of expicit knowledge. It is combined, edited or processed to create new knowledge. For example, blogs can aid by making the explicit knowledge available, and then making it possible to add to what exists through linking, quotinf and commenting.

I - internalization [Explicit to Tacit]
Internalization refers to the process whereby something that we have learnt becomes automatic. For example, when you first leared to drive, it was an explicit process, in which a constant internal monologue reminded you to check the mirror, shift the gears, press the brake, etc. Once you have learned more deeplyof the process, it becomes completely internal and you can drive for hours without noticing your driving.

Tuesday, November 14, 2006

#2 Company Case Study

This is the company case study that can be found under the wiki in the KMS module.
The company that I've chosen is IBM.



REFERENCE:
www.ibm.com
http://en.wikipedia.org/wiki/IBM

PEOPLE:
Board of Directors:
Cathleen Black, Ken Chenault, Juergen Dormann, Michael Eskew, Shirley Ann Jackson, Charles F. Knight, Minoru Makihara, Lucio Noto, James W. Owens (effective 1 March 2006), Samuel J. Palmisano, Joan Spero, Sidney Taurel, Charles Vest, and Lorenzo Zambrano.

TECHNOLOGY:
Oracle's Siebel CRM applications

BENEFITS:
- Helps to create an increasingly customer-intelligent enterprise
- Enable more effective collabotations around the customer and among multiple IBM organizations involved ( by getting to know the customers better)
- Enhance the value that IBM bring to the cistomersl, while generating additional revenue and cost efficiencies for the company

BARRIERS:
What were some of the difficulties encountered?

The information above has been taken from the wiki. As you can see, IBM is a client of oracle ( look under the section on technology)

Thursday, November 02, 2006

Introduction

I'm Ho Su Lian, from WT01

I've got no idea what are the stuff to be put under here, but the time will come when I start making sense..Just wait and see..