#7 KMS

Knowledge Management refers to a range of practices used by organisations to identify, create, represent, and distribute knowledge for reuse, awareness, and learning across the organisations.
Knowledge Management programs are typically tied to organisational objectives and are intended to lead to the achievement of specific outcomes, such as shared intelligence, improved performance, competitive advantage, or higher levels of innovation.
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This is the last entry of my KMS blog. This should have been up on Sunday, but I really have no idea what I wanna put up in here. So here I am, posting on Monday. We just had our final presentation 2 days ago, I thought it was a disaster.

First, is the laptop. Just as the 2nd group was presenting, some problem cropped up on our laptop.
Second, is attire. Our group has one of the weirdest dresscode combination. Its neither formal, semi-formal, nor informal.
Third, is the flow of our presentation. In my opinion, I think that it is kinda weird for me to take 2 slides at the beginning, then another 2 slides near the end. There seems to be too many change of speaker. I wouldn't mind not presenting at all, 'cause I think the presentation would be improved as a whole with better transition, better flow.

Anyway, I stumbled on my own words during the presentation (sigh*), old habits die hard. Something that I have never possessed is confidence. So there's nothing I can do about myself.
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I think this is gonna be the last time I post in here..
BUT I still have my own personal blog @ nailus.wordpress.com

# Enterprise Search

Enterprise search engine, also known as data mining, is the process of automatically searching large volumes of data for patterns using tools such as classificationn, association rule mining, clustering, etc. Data mining is a complex topic and has links with multiple core fields such as computer science and adds value to rich seminal computational techniques from statistics, information retrieval, machine learning and pattern recognition.

Data mining has been defined as the nontrivial extraction of implicit, previously unknown, and potentially useful information from data and the science of extracting useful information from large data sets or databases.

It involves sorting through large amounts of data and picking out relevant information.
It is usually used by businesses and other organizations, but is increasingly used in the sciences to extract information from the enormous data sets generated by modern experimentation.

Although data mining is a relatively new term, the technology is not. Companies for a long time have used powerful computers to sift through volumes of data such as supermarket scanner data, and produce market research reports. Continuous innovations in computer processing power, disk storage, and statistical software are dramatically increasing the accuracy and usefulness of analysis.

Data mining identifies trends within data that go beyond simple analysis. Through the use of sophisticated algorithms, users have the ability to identify key attributes of business processes and target opportunities.

The term data mining is often used to apply to the two separate processes of knowledge discovery and prediction. Knowledge discovery provides explicit information that has a readable form and can be understood by a user. Forecasting, or predictive modeling provides predictions of future events and may be transparent and readable in some approaches and opaque in others such as neural networks. Moreover, some data mining systems such as neural networks are inherently geared towards prediction rather than knowledge discovery.

#5 Business Intelligence

Business intelligence (BI) is a business management term which refers to applications and technologies which are used to gather, provide access to, and analyze data and information about their company operations. Business intelligence systems can help companies to have a more comprehensive knowledge of the factors affecting their business, such as metrics on sales, production, internal operations, and they can help companies to make better business decisions. Business Intelligence should not be confused with competitive intelligence, which is a separate management concept.

Business Intelligence applications and technologies can enable organizations to make more informed business decisions, and they may give a company a competitive advantage. For example, a company could use business intelligence applications or technologies to extrapolate information from indicators in the external environment and forecast the future trends in their sector.
Business intelligence is used to improve the timeliness and quality of information, and enable managers to be able to better understand the position of their firm as in comparison to its competitors.

Business intelligence applications and technologies can help companies to analyze changing trends in market share; changes in customer behaviour and spending patterns; customers' preferences; company capabilities; and market conditions. Business intelligence can be used to help analysts and managers determine which adjustments are most likely to respond to changing trends.

Using BI systems can help companies to develop a more consistent, data-based decision making process for business decisions, which can produce better results than making business decisions by "guesswork." As well, business intelligence applications can enhance communication among departments, coordinate activities, and enable companies to respond more quickly to changes (e.g., in financial conditions, customer preferences, supply chain operations, etc.). When a BI system is well-designed and properly integrated into a company's processes and decision-making process, it may be able to improve a company's performance. Having access to timely and accurate information is an important resource for a company, which can expedite decision-making and improve customers' experience.

In the competitive customer-service sector, companies need to have accurate, up-to-date information on customer preferences, so that the company can quickly adapt to their changing demands. Business Intelligence enables companies to gather information on the trends in the marketplace and come up with innovative products or services in anticipation of customer's changing demands. Business Intelligence applications can also help managers to be better informed about actions that a company's competitors are taking. As well, BI can help companies to share selected strategic information with business partners. For example, some businesses use BI systems to share information with their suppliers (e.g., inventory levels, performance metrics, and other supply chain data).

BI systems can also be designed to provide managers with information on the state of economic trends or marketplace factors, or to provide managers with in depth knowledge about the internal operations of a business.

#4 Weblog

A weblog, also known as a blog, is a user-generated website where entries are made in journal style and displayde in a reverse chronological order. A typical blog combines text, images, and links to other bogs, web pages, and other media related to its topic.

In the school of BA, it is common for each module to have at least one eLearning per semester. For eLearning, what the school would usually do is to have online discussion. This is done through the discussion board, where students are supposed to answer questions posted by the tutor. Other than that, students are also requested to comment on answers posted by their fellow classmates. This interaction is similar to that of a forum.

In my years at NP, I have also tried other eLearning methods like live chats. In one of my previous module, we tried to hold a live online discussion using MSN messenger. The result wasn't satisfactory at all. This is due to the limitations of the messenger. The messenger tends to lag with increasing active participants in the same chat window. We realize that the messenger could not hold a chat with more than ten participants.

In one of my current modules, I had another live chat experience. This time round, the tutor hosted the chat room under the BA server, thus we could have a smoother chat session. I think that it will be better to have a chat session under a more secured server, especially if there are more than ten participants.

In my opinion, I think that the best eLearning method would still be the discussion board as all entries are made available at all times during the term. The only bad point that I could think of would be that I would not be able to access that discussion page once I have completed the module. The only way to preserve all information posted in the discussion, would be to copy and paste them in a new document.

#3 Enterprise Portal

Enterprise portal is one of the most popular ways in which enterprises allow their employees & customers to search & access corporate info. Customers, employees and company partners can log in to an enterprise portal to retrieve information. It also removes the need of a 3rd party content management system.Some features of enterprise portals are the content and document manager, collaboration, search and navigation, personalization, entitlement, integration and single sign-on.

Some features of enterprise portals are:

Content and document management — services that support the full life cycle of content and document creation and provide mechanisms for authoring, approval, version control and scheduled publishing. Some portal solutions providers aim to remove the need for a third-party content managemen system.

Collaboration — portal members can communicate synchronously (through chat or messaging) or asynchronously through threaded discussion and email digests (forums) and blogs.

Search & Navigation — Content is meant to be read, so on the usage side of the equation, being able to find and retrieve targeted content is the essential task. As more content is added to repositories, the more valuable those repositories become. Unfortunately, retrieving useful information becomes more difficult as the volume of information grows unless effective search and navigation methods are employed.

Personalization — the ability for portal members to subscribe to specific types of content and services. Users can customize the look and feel of their environment.Customers who are using EIPs can edit and design their own web sites which are full of their own personality and own style; they can also choose the specific content and services they prefer. Like My Yahoo. MSN.

Entitlement — the ability for portal administrators to limit specific types of content and services users have access to. For example, a company's proprietary information can be entitled for only company employee access.

Integration — the connection of functions and data from multiple systems into new components/portlets.

Single sign-on (SSO) — many enterprise portals provide single sign-on capabilities between their users and various other systems. This requires a user to authenticate only once. Access c

#1 About SECI

Tacit Knowledge refers to knowledge that has been gained through experience and jobs.

Explicit Knowledge refers to knowledge on printed documents, for example, books or on the internet.

S - socialization [Tacit to Tacit]
Socialization refers to the sharing of knowledge. Through conversation, tacit knowledge is transfered from one person to the other. Knowledge can also be shared through observation. For example, if you are new to a group, and someone in the group does a behaviour that triggers a negative nonverbal reaction in the other members of the group, you learn immediately, and often unconsciously, not to do that behaviour.

E - externalization [Tacit to Explicit]
Externalization refers to putting tacit knowledge into an explicit form. For example, in the development of the automatic breadmaker, no matter how many times they interviewed the bakers and watched them work, their designs failed to produce good bread. Finally, some engineers apprenticed themselves to a famous baker and made a whole lot of bread before they figured out that kneading process included a pulling aspect that created air spaces in the dough. As engineers, they then put blunt fins at the bottom of the chamber to pull on the mass of bread dough as it rotated, making much better bread.

C - combination [Explicit to Explicit]
Combination is the process of creating more complex and systematic sets of expicit knowledge. It is combined, edited or processed to create new knowledge. For example, blogs can aid by making the explicit knowledge available, and then making it possible to add to what exists through linking, quotinf and commenting.

I - internalization [Explicit to Tacit]

Internalization refers to the process whereby something that we have learnt becomes automatic. For example, when you first leared to drive, it was an explicit process, in which a constant internal monologue reminded you to check the mirror, shift the gears, press the brake, etc. Once you have learned more deeplyof the process, it becomes completely internal and you can drive for hours without noticing your driving.

#2 Company Case Study

This is the company case study that can be found under the wiki in the KMS module.
The company that I've chosen is IBM.

REFERENCE:
www.ibm.com
http://en.wikipedia.org/wiki/IBM

PEOPLE:
Board of Directors:
Cathleen Black, Ken Chenault, Juergen Dormann, Michael Eskew, Shirley Ann Jackson, Charles F. Knight, Minoru Makihara, Lucio Noto, James W. Owens (effective 1 March 2006), Samuel J. Palmisano, Joan Spero, Sidney Taurel, Charles Vest, and Lorenzo Zambrano.

TECHNOLOGY:
Oracle's Siebel CRM applications

BENEFITS:
- Helps to create an increasingly customer-intelligent enterprise
- Enable more effective collabotations around the customer and among multiple IBM organizations involved ( by getting to know the customers better)
- Enhance the value that IBM bring to the cistomersl, while generating additional revenue and cost efficiencies for the company

BARRIERS:
What were some of the difficulties encountered?

The information above has been taken from the wiki. As you can see, IBM is a client of oracle ( look under the section on technology)

Introduction

I'm Ho Su Lian, from WT01

I've got no idea what are the stuff to be put under here, but the time will come when I start making sense..Just wait and see..